An overview of icons and alarms on the BoonTouch control panel for security and access gates.
The BoonTouch by Boon Edam
General Troubleshooting Procedure
- Verify that the machine is configured correctly for operation.
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- If the machine displays an alarm on the BoonTouch control panel, refer to the guidance below. Check for any alarms or error codes.
- If an error code appears on the TouchM control panel, consult this guide
If you are unable to find a solution, please contact Boon Edam for assistance.
| IMAGE | PROBLEM | POSSIBLE CAUSE | POSSIBLE SOLUTION |
 |
General warning or alarm |
An error has occurred in the machine. | Reset the machine. |
 |
Communication error | The power supply to the machine has been switched off. | Ensure that the power supply to the machine is turned on. |
|
The wiring is disconnected or faulty. |
Contact Boon Edam. | ||
|
Masking Alarm | One or more sensors are dirty. | Clean the sensor lenses. |
| A door panel is obstructed by an object or person. | Remove the obstruction. | ||
 |
UPS-error | An error has occurred in the UPS. | Reset the machine. |
|
The UPS batteries are depleted. |
Ensure that the power supply to the machine is turned on. The batteries will recharge once the power supply is active. | ||
| The UPS batteries are depleted and are not recharging. | Contact Boon Edam. |